Support2020-11-30T14:42:49-06:00

Support

If your question isn’t answered by the FAQs below, fill out the this form and we will respond within one business day.

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    Frequently Asked Questions

    Ask a question to a friend2020-11-30T15:30:29-06:00

    On Mobile

    1. From the Feed page, tap the plus (+) sign on the bottom-right.
    2. Tap Ask a question.
    3. Enter a question.
      💡 Tip: a good question solicits a thoughtful response, not a yes/no answer.
    4. Select which group should see the question by changing the Visibility, if desired.
      💡 Tip: the friend answering the question can change the visibility.
    5. Select the friend that will receive the question.
    6. Tap Ask.

    On the Web

    1. From the Feed page, enter a question in the widget at the top of the page that says “Ask a question.”
      💡 Tip: a good question solicits a thoughtful response, not a yes/no answer.
    2. Select which group should see the question by changing the Visibility, if desired.
      💡 Note: the friend answering the question can change the visibility.
    3. Select the friend that will receive the question.
    4. Click the Ask button.
    Complete your profile2020-11-30T15:57:07-06:00

    On Mobile

    1. Tap on the image in the bottom-right corner. If you have already added your profile image, it will be the image you uploaded. Otherwise it will be the default image which is the outline of a person.
    2. Tap on Profile in the slide-out menu.
    3. Change your profile photo by tapping the blue image in the bottom-right of image at the top of the screen.
    4. Tap the Info tab at the top to add your birth date, short biography, and the location where you currently live.
    5. Tap Save Changes at the bottom of the screen.

    On the Web

    1. Click on the image in the top-right of the screen. If you have already added your profile image, the image will be the photo you uploaded previously. Otherwise it will be the default image.
    2. Click on Profile.
    3. Change your profile image by clicking the Change photo button.
    4. Click the Info tab to add your birth date, short biography, and the location where you currently live.
      💡 On small screens the info tab is the small “i” with a circle around it.
    5. Click the Save Changes button.
    Create friend groups2020-11-30T16:08:49-06:00

    On Mobile

    1. Tap on the plus (+) sign at the bottom-right of the Feed screen.
    2. Tap Add a friend group.
    3. Enter a name for your group.
    4. Enter an optional description.
      💡 Tip: Only you can see the group name and description. No one else will see what you enter.
    5. Tap Add.
    6. You can modify existing groups by following steps 1-2 above, then tapping the pencil next to the name or description you want to modify. You can also delete a group by tapping the trash can next to the pencil.

    On the Web

    1. Click on the image in the top-right of the screen. If you have already added your profile image, the image will be the photo you uploaded previously. Otherwise it will be the default image.
    2. Click on Friends.
    3. Click on the Add a group section.
    4. Enter a name for your group.
    5. Enter an optional description.
      💡 Tip: Only you can see the group name and description. No one else will see what you enter.
    6. Click Add.
    7. You can modify existing groups by following steps 1-3 above, then tapping the pencil next to the name or description you want to modify. You can also delete a group by tapping the trash can next to the pencil.
    Invite a Friend2020-11-30T15:28:33-06:00

    On Mobile

    1. Tap the plus (+) sign in the bottom-right of the app screen.
    2. Tap Add a friend.
    3. Either enter your friend’s email or tap the contact icon on the right and search for your friend’s name in your contacts.
    4. Select which group your friend should be added to.
      1. Once a friend is added, you can put them in multiple groups using the Friend page (tap your profile image in the bottom-right and tap Friends).
    5. Tap Add

    Once your friend accepts the invite they will appear in your list of friends.

    On the Web

    1. On the Feed tab, find the “Add Friend” widget on the right (it may be near the bottom of the page if you’re using a small screen).
    2. Enter your friend’s or family member’s email address
    3. Select which group your friend should be added to.
      1. Once a friend is added, you can put them in multiple groups using the Friend page (click your profile image in the top-right and tap Friends).
    4. Click the blue button with the arrow.

    Once your friend accepts the invite they will appear in your list of friends.

    Share a Premium subscription2020-11-17T09:49:44-06:00

    Once you have purchased a Premium subscription (or pack of Premium subscriptions) you can give access to a friend or family member. Go to the Plan Details page of your account and add their email address.  You can add an email address for every subscription purchased.

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