Support2020-11-12T17:33:58-06:00

Support

If your question isn’t answered by the FAQs below, fill out the this form and we will respond within one business day.

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    Frequently Asked Questions

    Ask a question to a friend2020-09-17T12:38:52-05:00

    On Mobile

    1. From the Feed page, tap the plus (+) sign on the bottom-right.
    2. Enter a question.
      1. Note: a good question solicits a thoughtful response, not a yes/no answer.
    3. Select which group should see the question by changing the Visibility, if desired.
      1. Note: the friend answering the question can change the visibility.
    4. Select the friend that will receive the question.
    5. Tap Ask.

    On the Web

    1. From the Feed page, enter a question in the widget at the top of the page that says “Ask a question.”
      1. Note: a good question solicits a thoughtful response, not a yes/no answer.
    2. Select which group should see the question by changing the Visibility, if desired.
      1. Note: the friend answering the question can change the visibility.
    3. Select the friend that will receive the question.
    4. Click the Ask button.
    Invite a Friend2020-09-17T12:35:47-05:00

    On Mobile

    1. Tap the plus (+) sign in the bottom-right of the app screen.
    2. Tap Add a friend.
    3. Either enter your friend’s email or tap the contact icon on the right and search for your friend’s name in your contacts.
    4. Select which group your friend should be added to.
      1. Once a friend is added, you can put them in multiple groups using the Friend page (tap your profile image in the bottom-right and tap Friends).
    5. Tap Add

    Once your friend accepts the invite they will appear in your list of friends.

    On the Web

    1. On the Feed tab, find the “Add Friend” widget on the right (it may be near the bottom of the page if you’re using a small screen).
    2. Enter your friend’s or family member’s email address
    3. Select which group your friend should be added to.
      1. Once a friend is added, you can put them in multiple groups using the Friend page (click your profile image in the top-right and tap Friends).
    4. Click the blue button with the arrow.

    Once your friend accepts the invite they will appear in your list of friends.

    Share a Premium subscription2020-11-17T09:49:44-06:00

    Once you have purchased a Premium subscription (or pack of Premium subscriptions) you can give access to a friend or family member. Go to the Plan Details page of your account and add their email address.  You can add an email address for every subscription purchased.

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